VDRIVE is Chennai's trusted on-demand call driver service. Hire professional, background-verified drivers for one-way, round trip, local city rides, intercity and outstation travel - book now or schedule in advance.
VDRIVE is Chennai's trusted on-demand call driver service. Hire professional, background-verified drivers for one-way, round trip, local city rides, intercity and outstation travel - book now or schedule in advance.
Your privacy matters to VDRIVE TRANSIT SOLUTIONS PRIVATE LIMITED (the “Company”, “We”, “VDrive”, or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.
The Privacy Policy covers both online (e.g., web and mobile services, including any websites operated by us such as https://www.vdrive.online or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and offline (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our online and offline activities, in relation to facilitation of services through a network of third-party service providers, are collectively referenced as the “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.
If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/or Mobile Application.
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The current data fields that might be requested for are:
In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
In case of booking via call centre, VDrive may record calls for quality and training purposes.
In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the Booking, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.
Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.
We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Information may be shared in the following situations:
If you agree to receive offers or information from third parties, your Protected Information will be shared with such parties and governed by their privacy policies. You must contact them directly to unsubscribe.
We use third party companies and individuals to facilitate our Services: drivers and their companies, hosting providers, analytics providers, payment processors, anti-fraud vendors, customer support, geo-location providers, technical service providers, etc. These third parties have access to your information only to perform their tasks and are required to ensure equivalent data protection and not use your Protected Information for other purposes.
Certain aspects of the Services may be provided with third parties (“Co-Branded Services”). If you register or use such services, you consent to providing your information to both us and such third parties. Their privacy policy will also apply.
If you participate in Promotions, your Protected Information may be disclosed to third parties or the public as required for winner selection, prize fulfillment or as required by law.
We may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data) to government or law enforcement, or private parties, as reasonably necessary to:
Protected Information may be collected and shared with third parties if you upload or share content (such as photos, reviews, comments, booking details) to email recipients, online communities or social media. Such content is also governed by the privacy policy of the respective platform.
We may share your information with our parent, subsidiaries and affiliates for internal reasons. We may also disclose or transfer information to a new owner in the event of merger, acquisition, restructuring or sale of assets, including during due diligence.
The Services may contain content supplied by third parties, which may collect Usage Information and Device Identifiers. When you use the Services, you may be redirected to other sites or apps that we do not control. We are not responsible for their privacy practices and encourage you to review their privacy policies before submitting any Protected Information.
Our online and mobile Services may include social media features (e.g., Facebook Like, Share buttons). These may collect your IP address, the page you’re visiting and may set a cookie. Your interactions with such features are governed by the privacy policy of the company providing them.
This Privacy Policy shall not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs while providing you a Booking, or otherwise, which is not provided by us.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers). However, no security system is impenetrable. We cannot guarantee the security of our databases or transmissions. Any information you transmit is at your own risk. We recommend that you do not disclose your password to anyone.
VDrive hereby appoints VDrive Support Manager as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at info@vdrive.online. You may address any grievances you may have in respect of this Privacy Policy or usage of your Protected Information or other data to this officer.
From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
